MISSION:

Guarantee the full availability of the ICT (Information & Communications Technology) systems and applications, adapting them whenever necessary to the changes in Business requirements. Ensure an high level of customer service for maintenance & operation services.

MAIN ACCOUNTABILITIES:

• Maintain and upgrade of all Local IT/ICT (Information & Communications Technology) systems

supporting business processes and upgrade of local IT Infrastructure.

• Manage relevant diagnosis, intervention or dispatching and user support on every kind of technical (Hardware, office applications, e-mail, servers and network systems at relevant level) and application issue (Functional/Reporting/Intranet Applications).

• Provide and set up of necessary resources (hardware, software, infrastructure) for new system

delivery and actively support corporate project roll-out on field.

• Lead maintain and support local projects according to business need.

• Participate to corporate projects for the innovation/enhancement of the support and knowledge sharing processes, procedures and tools.

• Observe the established quality and procedural guidelines, once the implementation is live.

• Manage purchasing and vendors selection procedures.

• Suggest solutions/improvements about the Application usage and propose.

• Innovations/improvements of the support process and tools.

• Guarantee the application of the Corporate IT Policies and Standards.

TECHNICAL SKILLS

•Knowledge of main operational flows and procedures related to the applications

• Knowledge of multiple Business Application modules, relevant to the supported processes

SOFT SKILLS

• Customer Orientation

• Analysis

• Innovation

• Self Development

• Business awareness

• Flexibility

• Role Competencies

Please attach your personal cv. Applications without cv will not be considered.

Link all’offerta di lavoro 

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